How can I deactivate or delete my account?

You can delete your account by contacting Link Concierge or by following the close account steps within the app.

Contact Link Concierge

Call 866-303-1876 to speak with a Link Concierge agent who would be happy to assist you. We’re ready to answer technical questions or resolve any concerns you have with your device or service. 

Close Account In the App

  1. Tap Settings
  2. Select Plan Management
  3. Tap Close Account and follow the prompts to completely close your account.

    Note: As part of this process, you will be asked if you'd like to save your account profiles and data to reactivate at a later time. Selecting "no" will delete all account data effective immediately.

Important Note Regarding Multi-Dog Accounts

If you need to remove one or more dogs from a multi-dog account, please contact Link Concierge at 866-303-1876 or Proceeding to close your account will cancel ALL dogs on your account and deactivate all associated devices and dog profiles.  

Notice of Data Loss

When you close your account, you lose access to the data you’ve collected during your time using Link along with important service features. This includes:

  • Accrued activity data and streaks 
  • Exercise goals and accomplishments 
  • Stored vet records and reminders 
  • Completed adventures 
  • Real-time GPS tracking capabilities 
  • Activity monitoring and health metrics 
  • LinkVet symptom analysis tool & televet service 
  • 24/7 pet poison hotline 

Did you know you can put your account on a temporary hold?

Contact Link Concierge at 866-303-1876 or to put your account on hold or learn more about this option. 

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