Set Up Your Link

Set Up Your Link

I Received My Link - Now What?

Welcome to the Link pack! We're so glad you're here. Let's get started.

Unboxing Your Link

What's In the Box

Your box should include:

The Link
Link Clip
Link Elastic
Wall Charger
Micro USB Cable

How to Get Started

Step 1: Charge Your Link
Step 2: Download the Link My Pet App
(App Store | Google Play)
Step 3: Attach to Your Favorite Collar or Harness

View a quick and helpful tutorial video on getting started here!

Contact Link Concierge

Link’s Florida-based Concierge team is available via chat (Help in the bottom right corner), email and phone to answer any questions you may have while setting up and getting started with Link!

Email Us
Call Us

FAQs & Helpful Information

How do I set up multiple users or multiple dogs with Link?

More than one person using the Link My Pet app? 

Go through the setup process on one device. Then share login in credentials with anyone you'd like to use the app. More than one person can be connected to the app at the same time, however: If one of you is with the dog, but the other isn't, both of you will see "With You" on the screen. If you are both with the dog, only one of you can be active in the app at a time.  Remember that for the optimal Link My Pet app experience, you should have all permissions set to "always".

Multiple dogs using Link? 

Step 1: Set up one of your Link devices.

Step 2: From the app home screen, tap the More Menu.

Step 3: Tap on Settings and My Dogs.

Step 4: Tap on the "+" to go through the setup process for your second Link.

Tip: Only power on one of your Link devices at a time as you activate.

How do I charge my Link?

How to charge Link: 

Insert the charging cable into the micro USB port. Insert the other end into a USB power adapter then plug the USB power adapter into a power outlet. Charging can take up to 4 hours. When the power indicator light turns green, the device is fully charged. 

Note: If the Link powers off, you will need to manually turn it back on after charging.

Tip: Charge your Link every night, just like you do your smart phone, so that you are both prepared for whatever the next day may bring!

Why is my Link blinking teal? 

To make it easy to tell when your Link is on, we have an on/off indicator. If it is powered ON, you'll see a dim, teal blinking light on the front of the Link device.

Firmware Updates

We’re committed to helping you keep your pet safe, happy and healthy! 

As a Link subscriber your Link will receive periodic updates. 

Is there a cost for a Firmware update?

How do I know if I’m eligible for an update?
First, check your app store to make sure your Link My Pet app is up to date. Then, go into the Link My Pet app.  If there is a firmware update available, we will notify you and begin the process on the next charge.

What do I need to do:
Make sure it's powered on. Charge it for at least an hour.

How do I know an update is in progress?
The app will tell you. You will also see a variety of blinking colored lights on the Link.

How do I know if the update went through?
We will send a push notification either way.

What if my update does not go through?
Reopen the app to retry. Leave it charging until you are notified the update completed.

What if my update repeatedly does not go through?
Because we send the update over Verizon’s cellular signal, consider placing the device somewhere with better Verizon signal (remember to plug it back in though).

What if I’m not seeing an average of 14 days of battery life with the update?
Please contact Customer Service for troubleshooting assistance at 866-303-1876.

Warranty Information

Link My Pet proudly offers a one-year warranty, from the initial purchase date on all products that meet our warranty conditions. If you receive a product that has been damaged in shipping, is defective or is not the product you ordered please contact us at 866-303-1876 or by email atsupport@linkmypet.comand our support team will assist with troubleshooting, replacing the device or providing a refund.  Our product warranty covers technical issues, as well as any defects in materials and workmanship. Our warranty does not cover damage from normal wear and tear, cosmetic damages such as scratches and dents, damage caused by abuse or misuse, lost devices, external causes, or products that have been altered.  Link My Pet may require you to furnish proof of purchase details at time of claim.