Link Connected Pet is a mobile app that helps you manage your pet’s health, activity, records, and daily care in one place. You can use the app on its own or enhance it with the Link Connected device for real-time tracking and insights. These wellness insights also support your veterinarian, helping create a more connected picture of your pet’s health between visits—bringing pet parents, the app, and veterinary care together in one connected ecosystem.

No. The Link app can be used without a device. You can manage pet profiles, veterinary records, reminders, and account information right from your phone. The Link device adds GPS tracking, activity monitoring, and wellness insights.

The Link Connected Pet app is available for free on the Apple App Store and Google Play Store. If your veterinary clinic participates in the Link Connected Pet platform, they may also provide a branded version of the app for an even more connected experience with your care team.

The app serves as your central hub for your pet’s information. It allows you to track activity, store health records, set reminders, and—if you use a Link device—view real-time activity, sleep and location data.

The Link device attaches to your dog’s collar and connects to the app using GPS, Bluetooth, WiFi, and Verizon LTE-M cellular connectivity to provide live tracking and activity data.

The device enables real-time GPS tracking, activity tracking, sleep insights, and location updates directly in the app.

Battery life varies depending on usage:

• Up to ~14 days (Bluetooth use)
• ~5–7 days (mixed usage)
• Up to ~36 hours (continuous GPS tracking)

Yes. Live real-time location and activity updates require an active Link device with a service plan.

Link uses Verizon LTE-M for cellular connectivity.

Yes. The system currently operates in the United States.

A service plan is required to enable cellular connectivity for the Link device. The app can be used without a plan, but GPS tracking and real-time updates require an active subscription.

The service plan enables GPS tracking, activity monitoring, device connectivity, and additional platform benefits such as access to the 24/7 Pet Poison Helpline.

Plans include a 7-day free trial followed by flexible monthly, annual, or biennial options.

Yes. Each device requires its own service plan, but all multi-pet service plans receive a 30% discount.

Link includes a one-year manufacturer’s warranty covering defects in materials and workmanship.

Extended warranty options are available through Link Customer Care.

Return request must be made to Link Customer Service within 30 days of purchase from linkmypet.com. Returned product must include its original packaging with all original components.

Product must be in original working condition, as determined by our sole discretion. Damaged product, including pet-induced damage, is non-refundable. You must include a copy of your receipt or proof of purchase. The return must be postmarked within 14 days of RMA issuance. Once your return is received, we will inspect it and if it meets the above criteria, a refund will be processed within approximately the next two (2) billing cycles of your payment method statement from the date we receive your merchandise.  

Your refund will be credited back to the same payment method used to make the original order on the website.

 Expedited shipping fees are non-refundable.

Link uses a combination of GPS satellites, Bluetooth, WiFi signals, and Verizon LTE-M cellular connectivity to determine your pet’s location. When your Link device is active and connected, you can view real-time or last-known location directly in the app.

“With You” means your Link device is connected to your phone via Bluetooth (typically within 30–50 feet). This allows the app to show that your pet is nearby and actively syncing data.

“Away” means your Link device is no longer detecting nearby Bluetooth or saved Safe Place signals. When this happens, the device automatically switches to cellular mode so you can continue to see your pet’s location in the app.

A Safe Place is a trusted location—like your home WiFi or a Link Puck zone—where your device recognizes your pet is safe and nearby. These locations help the system understand when your pet is at home versus on the move.

Updates vary based on connection type and activity. When actively tracking, updates can refresh frequently through GPS and cellular connectivity. When your pet is in a Safe Place or “With You,” activity and location updates are optimized to preserve battery life.

The Link device uses motion sensors (accelerometer and gyroscope) to detect movement patterns like walking, running, and rest. The app then translates this into daily activity summaries, including active minutes and trends over time.

The Link app is designed to highlight meaningful activity patterns—such as exercise and movement trends—rather than every small motion. This helps you understand overall health and behavior changes without noise from normal day-to-day movement.

Yes. You can manage multiple pets in a single account and switch between profiles in the app to view each pet’s activity, location, and health data individually.

Link Connected Pet is a client engagement platform that helps veterinary practices stay connected with pet parents between visits. Clients can manage their pet's health information, reminders, and veterinary records in one convenient mobile app. For participating practices, the app can also be branded and connect directly with your hospital to provide a more seamless client experience.

No. The Link Connected Pet app is free for veterinary practices and their clients to use. The optional Link Connected device is available for pet owners who want advanced activity, sleep, and location tracking.

Link integrates with select veterinary practice management systems (PIMS) to synchronize information such as appointments, vaccinations, medications, and other health records. Integration availability depends on your current software provider. Contact us to determine whether your practice is currently supported.

No. Clients can download and use the Link Connected Pet app or clinic branded app without purchasing a device. The Link device adds live location, activity monitoring, sleep insights, and wellness data, but it is completely optional.

Clients simply download your branded Link app, create an account, and request to connect with your hospital. Once connected, they'll receive access to synchronized pet records and reminders based on your practice's available integrations.

Pilot participation is available for eligible veterinary practices to get started with Link. Through active participation and client engagement, the Link platform also offers revenue-generating opportunities for clinics. Contact us for pricing and program details.

Link helps practices stay connected beyond the exam room by providing clients with easy access to their pet's health information, automated reminders, and optional wellness insights. This encourages proactive care while strengthening the relationship between practices and pet families.

Yes. Link is designed with data security and privacy in mind. Client information is shared only with authorized users and connected veterinary practices in accordance with our privacy policies and applicable data protection standards.

Getting started is easy. Contact the Link team to schedule onboarding, verify your practice management software, and receive training materials for your staff. Our team will guide you through the entire setup process.